We are the ultimate technological platform for lift maintenance companies
uptime has developed the digital solution to avoid breakdowns and make all lift maintenance services transparent.
The lift of tomorrow: no more breakdowns and full transparency
In 2021, 63% of lifts worldwide are maintained by companies independent of major manufacturers. uptime helps these companies make their digital transition a success. Our technology assists technicians to avoid breakdowns and allows companies to communicate effectively with their end customers, for greater transparency.
A 100% technological company
Despite €35 Bn being spent on lift maintenance,
people get stuck a combined 1400 years in the world’s 17M lifts.
Independent Lift Service Providers have taken over to deliver quality maintenance and are quickly gaining market shares.
▸ The four main lift companies are losing maintenance market share, dropping from 43% in 2012 to 37% in 2020 of the installed lift base, with independent service providers rapidly gaining contracts. (Crédit Suisse)
Lifts break down 4 times a year on average. Although maintenance accounts for about 75% of the total profits of the lift industry, the quality of service has always been regarded as secondary by the main market leaders. End customers pay for a number of visits and troubleshooting instead of buying results – a guarantee that the lift is working. This results in customers paying without avoiding breakdowns or obtaining transparent follow-up, creating a significant sense of frustration.
As a result of this mediocre performances, the market has been experiencing an unprecedented upheaval in recent years. Indeed, independent service providers are gradually eroding the maintenance portfolio of majors of the sector, by providing a local support with a more human, face-to-face touch.
All these ISPs just lack the technological layer to further lower the breakdown rate and make their services fully transparent.
Our mission: accelerate the growth of ISPs by providing them with the technology to reduce breakdowns and communicate with their customers.
Intelligent and predictive maintenance is increasingly used in the industrial and real estate sector. From automotive companies to property managers, it enables smoother, safer, more efficient and above all more transparent operations for end customers.
With regard to the elevator, the main manufacturers are concentrating on marketing and communication around the smart elevator, thanks to their significant financial resources. As a result, the technological offer is proprietary and developed independently, leaving maintenance ISPs on the sidelines, which work on multi-brand elevator fleets and which do not necessarily have the necessary funds to develop such services.
The three missions that drive us every day in supporting ISPs:
|■ Give them the means to compete fairly with the leaders of the sector, with the most advanced universal technological solution on the market.||■ To allow technicians to always improve their performance and thus to further reduce the failure rate, and to recruit new technicians easily.||■ Give them the tools to offer customer communication in line with new property managers & consumer expectations and provide them with complete transparency.|
"By supporting key ISPs in each European market, we aim to equip 100,000 elevators by the end of 2023, which will confirm uptime as a world leader in predictive maintenance for elevators."
CEO & co-founder
Join the team and help us transform the lift maintenance market!
No more lengthy job descriptions telling you what to do and how to do it. You are free to organize yourself in order to achieve the objectives of your position and we trust you.
uptime engineering stories:
Tech Day roundup: pushing synergies between our engineering team and product managers
Last month, uptime's "Tech Day" was finally back! Organized jointly by Axel (CTO) and Alexandra (CPO), this quarterly event brings together the engineering and product teams for an afternoon of work and activities focused on the product, but also with the aim of getting to know each other and meeting the new uptimers who recently joined the team.
Thomas, Lead Software Engineer at uptime, builds bridges between tech and product.
Interview: Thomas Himblot, Lead Software Engineer at uptime, is in charge of a team building the software components and algorithmic systems enabling elevator field technicians using uptime's app to act preventively on their machines.
- improve the reliability of your lifts, over the long term.
- support your transition from preventive to predictive maintenance.
- ensure that your use of our product has a significant commercial impact for your company.